Terms Of Use

Ordering Information & FAQs

About Team Stores

What is a "Team store"?

A team store is an online shop where teams, businesses, fans, and family can shop for apparel and/or uniforms decorated with your logos. By working with All U Sportswear, we host your store for you, as well as design any logos, manufacture all products, and handle all the shipping and distribution.

What does it cost to open a "Team store"?

Opening a store with All U Sportswear is FREE. You only pay for the items that you personally purchase.

Do I get a percentage of the sales?

You can use your store as a fundraiser or you can pass the initial savings on to your organization.

Do you only operate stores for sports teams?

We run custom stores for schools, businesses, Greek life and many other clubs—it’s a great way to market your organization.

I need a logo for my team. Can you make one?

Yes, we will help you with any ideas you may have and we can also generate one for you.

Products & Design

How much does a logo design cost?

Logo and mockup design is Free! Either way you will be working with us throughout the process and have the ability to change anything before the store is built and displayed.

Can I use my own logo?

Yes, using your own logo is the most popular way we design team stores for our customers. The clearer the logo, the quicker we can get a design to you.

What kinds of apparel or accessories can I put in my store?

We can design almost any product for you. Below is a list of the basics from a large list of brands. If you have specific needs please let us know.

Game Uniforms
Cotton T-Shirt
Performance shirts
Sweatshirts
Sweatpants
Shorts
Polo Shirts
Jackets
Quarterzip jackets
Hats
Beanies

How are the logos put on the apparel?

Logos are embellished on your apparel using one of the following methods:

Screen Printing

Dye-sublimation

Embroidery

Heat Press

Can the custom apparel be customized with names/numbers?

Yes, almost all items can be personalized. We also have the ability to offer personalized items in your custom team store; let us know in advance and we will build the store that way.

What are the sizing options?

Different brands offer different sizes. We work with you to determine your customers’ needs and then can recommend offering either youth sizes or adult sizes.

Where can I find sizing charts?

Almost every brand features a sizing chart. These can be found on the All U Sportswear page under the Resources Menu at the top of each page. If your customers have difficulty locating these, they can call our dedicated customer service.

Orders

How long does it take for my team store order to arrive?

Orders typically ship within 3-4 weeks after your order is placed. If any items in your team store require longer production time, it will be clearly noted.

How can I cancel or check on the status of my order?

You can check on the status of your order by calling Customer Service at (844) 487-2558. To cancel your order, please also contact Customer Service at (844) 487-2558. Please note, since these are custom products, orders cannot be cancelled once production has started on your order.

Shipping

How much is shipping?

Unless your organization has prearranged a bulk pick up at one of our locations or a bulk distribution where we ship products to one address, a flat rate shipping fee applies for your orders.

What shipping options are available?

We typically ship using USPS or UPS to the shipping address provided with your order.

Refunds & Returns

What is the return/refund policy?

All items are made to order. Because of this, items decorated with a logo, name, or number are not eligible for return or exchange unless it can be determined that your order is 100% defect‐free regarding materials and/or decoration.

To confirm whether your order is eligible for a return or exchange, please contact All U Sportswear by calling (844) 487-2558.

To complete your return, we require a receipt or proof of purchase along with a picture of any defects.